You are a valued HP customer and it is paramount to assist you here. Superb effort, splendid troubleshooting and commendable diagnosis of the issue before posting. (cabinet file.) I will be delighted to assist you with this. Good day! I reviewed the post about the printer having issues during installation because of a missing Cab file. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.That was the worst because it actually was able to talk to the printer, and even get the printer to print an internal test page, and it would say everything is working, when it wasn't. Oh yeah, I remember I also tried using the HP Print and Scan doctor. I can't be the only one who this happens to. I've gotten it work sometimes but it usually involves over an hour at a time of deleting and reinstalling drivers, rebooting, and hoping. I've tried using printui to delete all the drivers and ports and start fresh, but that never usually helps. I'll try install it through the HP tools, and the HP tool will see the printer, then try to install it, and a minute later it fails and says it can't install. Windows will install it but it shows "Driver unavailable". Usually they're on domains but not every time.īasically, sometimes they install perfectly, everything detects and installs and everyone is happy.īut other times it just fails completely and it ends up doing it in the same ways. It's Windows 10 pro, I've tried both the drivers that windows picks automatically, and the full driver packages from the HP sites. In all cases, I'm able to access the web server on the printer, and in all cases, the HP Smart software is able to access the printer and see all the status and ink levels and so on.īut the printers just fail to work at actually printing.ĭoes anyone have any magic tricks to get the printers to actually work? I've spent probably 12-15 hours over the last few weeks trying to get a series variety of HP printers to work properly on different computers at different locations in different network environments.Įither the printer installs but says 'driver unavailable' and doesn't work, or it fails to even detect, or it installs and looks like but then times out every time it tries to print, etc.
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